“Your most unhappy customers are your greatest source of learning”

  • Customer service awareness; understanding customer service and its effect on the success of  the organization
  • Understanding the difference between good service and great service
  • How to make great customer service a MISSION
  • Customer focus and orientation and how to achieve customer satisfaction
  • Defining customer service
  • Customer service as top priority in the organization
  • Expanding the idea of who is the customer
  • Generating a service reputation
  • Making service a mission and making the mission real
  • Serving your customers with personally pleasing memorable interactions (PPMI)
  • Making customer satisfaction every one’s job, the most important part of their job description.
  • How  to understand the different types of customers
  • Handling customers’ inquires and solving their  problems effectively
  • Handling conflicts that arise with the customers
  • How to balance between the customer needs and expectations and the company policies – Making  customer service a win–win situation